While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realize the product you ordered wasn't exaction what you were hoping for.
That's why we offer a 30 Day Return Policy.
If you decide you want to return an item for any reason within 30 days after receipt of your order, please email us at info@tailorsessentials.com with our order number and we will provide detailed instructions on how to process the return.
Please note: In order to receive a refund for the item(s) ordered, the item(s) must arrive back to our distribution centre in "Like New" condition and must contain all original packaging and accessories. In addition, please be aware that Tailor's Essentials will not provide free return shipping on unwanted goods.
"Like New" means that the items your ordered must not show any vital signs of wear.
If items are returned with visual signs of wear, or have any issues due to use, they will not be accepted and no refund will be given.
If you decide you want to return your order, please email us at info@tailorsessentials.com with your order number and we will assist you. We want to make this a simple as possible for you.
Damages
In the unlikely event that your product arrives damaged, you mist make note of it immediately when signing for delivery and send photos to info@tailorsessentials.com on the day of delivery.
Tailor's Essentials will pay for shipping defective, damaged or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure that you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees.
Cancellations received before shipment will receive a full refund.
Orders cancelled after items have shipped will follow our 30 Day Return Policy and will be subject to return shipping costs.
Other Return Policy Notes
If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions or in the product-specific return information.
Products that are specified as Certified Pre-Owned or Used are ineligible for a return.
Tailor's Essentials only sells to purchasers who intend to use the item(s) for the duration of its economic life. Orders purchased for the specific purpose of a "one-time use or temporary use" are not eligible for return under any circumstances. This includes, but is not limited to: orders intended for use in a trade show or a conference venue, orders that are purchased by promotional companies and orders that are purchased by trade show facilitators.
For more information on Shipping & Returns see your FAQ page.